It's been one hell of a few months, with many staff issues, some so ridiculous even my seasoned HR manager friend has never experienced before. It's been draining to say the least. All the effort spent in training has gone to waste. However, there is nothing better, in a way, than having dead weight voluntarily leave.
Still, it's pretty sad, as some ofthe girls have been with me for many years now, and we've had a good working relationship for the most of it.
So our regular clients have been noticing many changes, old familiar faces gone, new ones in. Bad energy replaced by new, vibrant energy. By the end of March, the "oldest" member of staff will be young Candy, who's only been with me since October 2009.
But all is good. Along with the staff movement, we've had some really good people come in. The core team is now led by Julie Lee, our new Spa Director by name, overall in charge of staffing & operations by duty. Hugely experienced, having built the NTUC spa single-handedly, plus helped her sister set up the Jurlique Spa in Hong Kong, Julie's arrival earlier this month has been a breath of fresh air. Her no-nonsense approach and stringent standards, plus fast work pace has resulted in trememdous leaps in Divine MedSpa in less than a week.The entire look & feel has changed in this very short period of time, so returning clients should be pleasantly surprised.
Next week, she starts on cleaning up the clinic operations. All unnecessary clutter will be removed. The overall feel will become softer, less clinical. Together, we will work on making aesthetic treatments an experience, attempting to reduce anxiety and discomfort.
Assisting her is Amy Soimalee, our Thai Therapist, who was trained by her at NTUC previously. Amy's been with Divine MedSpa since November 2009, and will be starting her secondment to Simply Aesthetic soon. She's really excited to have the opportunity to learn more about medical aesthetics.
Also coming into the spa next week are a couple of girls previouslytrained by Julie. One will head the reception desk, the other will add to the Therapy team. The latter is an expert at Malay pre-natal and post-natal massages. So that'll be a welcome addition to our skill set.
All these changes have been unsettling, but as it's all been positive, I've actually been much less stressed as a result. The chronic shoulder spasms that have plagued me for months seems to have disappeared, which is a great relief. And each day, I go into work and see movements in the right direction, so I'm finally relieved that my dreams are coming into reality with the right team of staff. For the wrong team on board, as I've discovered, is a sure route to rapid disaster.
