My First French Manicure!

I finally tried a French manicure a few days ago. I've always been curious as to how it would look, but with brittle nails, I always lost one or more, so French was never an option.

It was only when I tried the OPI clear nail hardener a few months ago, that my nails grew longer and evenly. The difference was quite astounding. And just when I thought it was about long enough, I went bowling and spliced off the entire right thumb nail.

Arghhhhhhh!!!!!

So it took a few more weeks to grow out, and finally, it was time to go French!

With over an hour to spare last Wednesday afternoon, I slipped intoDivine MedSpa and got Jam to do the necessary. As usual, the moment I sit down without my computer in front of me, I fell asleep. I got up when my phone went off to say my next patient had arrived. She was half an hour early! I looked down, and my right hand was done, but the left side incomplete! The while tips had only been painted on my thumb and middle finger! Oops!

No choice, had to abandon. And being me, I had no time to do anything about it for days. So I had a really strange looking left hand for the rest of the week. It was only when we got a bit quieter on Sunday that I was forced to sit down again. This time, Jam managed to complete the job. So I have been sporting the almost perfect French finish for the last few days. I say almost because I'm still itchy fingered and can't stop picking at it. So it's not looking too pretty now.

I think I'm better off sticking to the clear varnish. Less evidence of bad habits! :o )

But our new colours from China Glaze have just arrived. Jam's eyeing the gold polish for the tips! So my hands may look very interesting when she catches me and pins me down on Friday! But she has to catch me first!

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Trying Out Reparastim HA

My office drawers are full of retail size skincare samples. Reps turn up every so often and shove new products on my desk. More often than not, I just clutter my room with them. Afterall, I'm pretty comfortable with the regime I've been on for years, and I'm terrified of aggravating redness or breakouts.

During a recent dig-about, I found a couple of bottles of Reparastim HA. This is a serum formulated by Dr Philippe Deprez, a French dermatologist and the man behind Skin Tech and Aesthetic Dermal. I've always loved his products. Since I'd just run out of a few anti-aging creams at home, I tossed a bottle in my bag.

I wasn't unfamiliar with Reparastim. I've been using the super-potent treatment serum for a couple of years already. That was part of my rejuvenation cocktail, and provided nice results with its combination of antioxidants, growth factors, vitamins, minerals, etc.

But, I never expect miracles with skincare. Guess I'm spoilt with the more invasive treatments in the clinic. But, I'm always open to trying, although I will dump products I don't like.

My first impression of this product was neutral. Nice light serum, easily absorbed, but a bit of a strange smell.

Surprisingly, after just 2 days of use, it seems quite apparent that my skin appeared fairer and clearer. Hmmm..... Nice! It's supposed to refill, relax and stimulate. Interesting. I may just become hooked!

I'm waiting to find out the pricing details of this product. There's a very high chance we'll be retailing this at Simply Aesthetic & Divine MedSpa.

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Foreign Workers in Singapore

Singaporeans are always complaining about foreigners coming in to steal their jobs. It's been the subject of huge debate, with a recent increase as the Foreign Worker Levy set to increase soon.

Me? I'm very pro foreigners, as I find it virtually impossible to find good local staff. It's not that I don't want to hire Singaporeans. It's certainly much easier to have someone start without prologed approval and appeals with the Ministry of Manpower, followed by the massive IR21 form when they decide to leave.

But sometimes it's virtually impossible to find locals willing to work in the Aesthetic industry. Take our recent interview. This girl was experienced, having worked in another clinic previously. She had left to join a beauty salon, but desperately wanted to come back into the medical side. So we gave her the job, waited for her to serve her notice, then she told us she wasn't going to join us. So we wasted over a week.

A few months ago, another local girl was all set to join us then never turned up on the first day! She refused to answer her mobile till Candy called her with her personal phone. This girl picked up and pretended she was a friend and the girl had left her phone with her whilst she moved house!????!!!!!

Yep! That's how we got crazy Pati, the Australian who has left the country without paying taxes. Okay, so the foreign workers aren't without problems either...

So anyway, we've been advertising again. We need Therapists for both the clinic & spa. And we ran the ad in the Straits Times twice, on Friday and Saturday. Now we need a Singaporean, PR or Malaysian for the spa. We can't get a pass for any other nationality. But no Singaporeans answered the ad at all! Not one! And Saturday's supposed to be day Therapists actually look for jobs? Hmmm.........

The only interest has been from Filipino nurses (and a Physiotherapist). Also someone from Myanmar with incomprehensible English, so that's a straight no. It's hard. Raising the levy is a great idea if there are enough locals to fill in the demand. But there just aren't, and stopping businesses from hiring staff outside is just making it more difficult for us to survive.

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Tampon Joke

Two young boys walked into a pharmacy one day, picked out a box of tampons and proceeded to the checkout counter.

The man at the counter asked the older boy, "Son, how old are you?"

"Eight," the boy replied.

The man continued, "Do you know what these are used for?"

The boy replied, "Not exactly, but they aren't for me. They're for him. He's my brother. He's four.

We saw on TV that if you use these you would be able to swim and ride a bike. Right now, he can't do either."

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Labelled a Beautician!!!

I happened to be seated next to my ex-boss at lunchtime today. He's a sweet old boy, so we spent a few minutes chatting to each other. As usual, he complained of being overworked (standard conversation whenever I meet an SGH Anaesthetist).

We discussed the ros & cons of private practice. I, of course, would never return to SGH full time, but am no longer in the position to comment about full time Anaesthesia in private practice either.

At that point, he labelled me as a Beautician and walked off!

HA!

Stunned speechless!

It's funny the Plastic Surgeons seem terrified of us doing their work, and my colleagues think I don't do much more than a Beauty Therapist?!!!

If he bothered to find out more of my real scope of interest, he'd be in the clinic hooked up to a slimming device straight away. This is a man who tried to lose weight by doing a few squats in his bathroom once many years back, and ending up laid up in bed. Can't remember if he did his knees or back in...

And looking young of course. The joys of ageing gracefully by not ageing much at all! That and slimming is medical aesthetics. And that's what I do.

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Speaking at the International Tourism & Travel Conference 2010

A few weeks ago, I received a call from Noor of Marcus Evans in KL. She was organising a conference on Medical Tourism and wanted to invite me to speak on "Capitalising on the Emerging Medical Tourism Market for Aesthetic Medicine". I was pretty stunned at the invite, not having spoken at a non-aesthetic conference before. I wasn't sure if I had enough info to fill the half hour slot either. So I asked for a few days to think it over, and mulled over it during Chinese New Year.

I also polled my friends on Facebook and picked at Julie's brains. The consensus was "go do it"! So I agreed.

As usual, if it's not urgent, it gets forgotten. So fortunately the e-mail came to send over the lecture slides with a 48 hour deadline. Arghhhhh!!! Talk about pressure! So everything else got swept to the side last Monday, and the lecture prepared in one night. Phew!

Yesterday was D-Day. I really did not know what to expect. And I was too busy to mull over & memorise the slides. All I had was Julie in the audience to cheer me on. Fortunately it was the second lecture of the conference, so I could get it over and done with ASAP.

So at just after 10 am on 1st March, I stepped up on stage for the first time in years, and rattled on about my views of Aesthetics & Medical Tourism. Fortunately, I have had a significant number of patients in this category, so I could just ramble on and talk nonsense. I ended to a dead silence and no questions. Oh God! Oops!!!

But fortunately, the audience were nice during tea break & said they enjoyed my speech! I was caught by one person after another, after another. Folks from South Africa, Korea, Japan, Indonesia and Taiwan came to say hello. I guess the speech can't have been that bad then! And Julie said she enjoyed it. She took lots of pictures, which I'll add to this blog at a later date.

The South African doctor was also an Anaesthetist by training, had gone into Medical Tourism and now wants to open South Africa's first medical spa. So we brought her back to see our facilities and told her more about the aesthetic business. Won't it be fabulous if we were invited over to be her Consultants! I've always wanted to visit South Africa!

All in all, it was a good experience. Something different to add into my CV. And Julie treated me to a yummy Chinese buffet lunch after to celebrate. Thanks Julie! :o )

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Interesting Way of Getting Discounts on Anything (Including Aesthetics)!

Everyone loves a discount. Which means I'm always on the lookout for them, and people are always asking me for them.

Honestly, quite embarassing, right?

So when I happened upon this Reverse Auction site, I got pretty excited. With reverse auctions, we spend a credit to find out the current cost of an item. With each click of interest, the price drops by US$0.25. When many people click within a short period of time, sometimes the product price drops down to zero! Yup... Free!!!

The products that are sold on the site are brand new, full warranty, and guaranteed to be lowest price online and offline. So there's zero risk, but huge discounts to gain. Products available include Apple iPods, iMacs, Mac Books, Nokia phones, Juicy Couture jewelry, cameras, laptops, etc. For the USA, they even have cars. People have bought brand new BMW Z3s for US$8000. WOW!

Now I know I'll never go the the Apple Store to purchase anymore of their items again. No point when it's guaranteed to be cheaper this way. This is why this site is growing faster than Ebay, Amazon and maybe even Google has. It's likely to revolutionise shopping worldwide in the near future.

We don't necessarily need electronic items everyday, but we do always spent on our credit cards. So it's not surprising that the most popular items are the Visa/Master/AMEX gift cards? Spent one credit (US$0.80) and average savings is $20. For a $200 card, that's effectively a 10% discount on anything and everything you can buy on credit!

Sometimes, you can strike lucky and have a much bigger saving than that. But with gift cards, I think most people just grab them once they get enough value. I know I'm going to be buying a ton of these in future, just to save a bit on my daily expenses.

Bad news is, this site's not going to be available in Singapore for a few more weeks (the global launch is just over a month away). You can still check out the site and register for free now. For more info on how this works, just watch this video.

And if you'd like me to send you a couple of credits to get you started, just drop me an e-mail through the contact form  (or call me if you know my mobile number) and I'll send you some with my compliments.

And yes, you'll be able to use your giftcard at Simply Aesthetic & Divine MedSpa. I'm more than happy to give you a discount that way! :o )

https://dubli-connect.com/registercustomer.aspx?id=7718090
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The Wrong Employees Can Destroy Your Business

I guess I'm still very sore about how my staff have behaved over the last 6 months. Instead of focusing on business development, I've been led on a merry chase after them. I dread to think how much money has been wasted in legal costs, wasted training, wasted licenses, useless products and most worryingly, customers put off by bad attitudes.

When I hired these girls, they were all lovely and keen to work. But when reality struck, their true colours appeared. I found out that Therapists will only move when they are paid a commission.  It was getting close to me having to pay them for each breath they take during work hours. If they asphyxiate, it's my problem!

So few have pride in what they do, the environment they work in. My instructions were to not hard sell, but they did not take the oppportunity to build trust and give advice. Instead of building their clientele, they just waited for me to bring customers to them. They just did the least they could get away with, and internal arguements occurred with fingers pointing about who shirked leaning duties.

I lost my temper at one of them today. I called the spa and the person who answered was very curt. She did not introduce the name of the business or her own name. I don't remember if it was a simple "hello" or even a "yah?" . If I were a client, I'd have gone elsewhere. Thankfully, she's leaving at the end of this week anyway, but that's really no excuse for such shoddy attitude. Her excuse was the ring tone suggested it was an internal call. Nonsense! I had called through my mobile, and the clinic was closed today. There's no way it could be internal. And this was no way to speak to your colleagues even if it were.

But I've had really bad luck with employees last year. From a psychopathic ex-spa manager (I just found out she's been investigated by police for the last 10 years!) to cannot-be-bothered staff, and even an Australian nurse who walks out of the job (owing me money!) and refuses to pay her income tax. It's only with Amy & Julie that I see real passion for the spa industry. Even the new girls that started this week are shocked at how bad the situation has become, and can't wait for these old girls to leave so they can run the spa properly!

Regardless of how the business is doing (and we've had a very rough year), these girls have always been paid. Yet they see fit to not deliver on their side of the contract. Coming in late, not keeping the place clean, not following up with clients, poor attitude, stealing products, frequent MCs, ignoring my instructions...

I've been close to strangling them umpteen times. They have really tried my patience to the extreme.

What upset me the most today was how thoughtless they are. Their actions could have brought me to financial disaster. But they wouldn't have cared. Nope. They'd just find some other sucker to bleed dry. And it's clear that they are leaving in droves because Julie's now in to pull the business back to some form of order. They just do not want to learn proper spa practice, pride as a Therapist and most of all integrity.

It'll be interesting if they think they can use me as a referee in the future. Lucky for them, the Spa players don't often call for references. We've started. In fact, we've taken an extra step now. Any potential candidate that passes Julie & myself have to speak to Lily in Australia for a final clearance. And nothing, but nothing, can be hidden from the Divine Miss Lily!

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Hog's Breath: my favourite steak joint

I was pretty upset when Sketches at Robertson Walk closed down. I enjoyed popping downstairs for a design my own pasta, and their meat pizza was to die for! It always did smell a bit funny though, and I'm not surprised they ditched as it was rarely full.

When Hog's Breath opened in its place, I didn't think too much about it. I'd always associated Hog's Breath with expensive mediocre food, having once tried the CHIJMES branch many years ago. But a review in a recent issue of EXPAT Living made me give it another chance. The description of the steaks sounded absolutely divine!

Let me clarify the sad steak situation I'm in. I love steaks. Always have, always will. And I used to enjoy them anywhere, anytime, until I was invited to Prime Society. That re-defined the steak experience for me, and I never found a steak to compare since. But, Prime Society is way beyond my budget, so I've been left just longing...

So when I read the article just days before winning my weight loss challenge, that seemed the ideal place to check out for my prize.

The steaks there come in 3 sizes: 200g, 300g and 400g. That night, we shared a 300g steak as my friend wasn't hungry. He looked a bit concerned initially as our request for medium looked a tad rare. But when we bit into it, wow!!! It was tender, tasty & juicy! Oh my! Steak heaven! And the curly fries that come with it are perfectly done too!

I've been back twice since that night. I had the steak option for a set lunch last week & was sorely disappointed. As its much cheaper, they used a thinner cut, so the steak was not as succulent as the full version. Not recommended at all, despite the fantastic price tag.

My favourite time to go now is on Mondays, when they offer 1 for 1 deals. So I introduced my daughter to the joys of the Hogs Breath steak tonight. It was divine! We had 2 small (200g) prime steaks with barbecue sauce for just $29.95++

We shared a portion of Apple Crumble after, but this was not good. Deinitely not worth the $9.50++ price tag. The crumble was gooey from being heated up in the microwave. No standard at all!

Well, at least it means I don't get too distracted by super yummy desserts after a big steak dinner in future. And with it just downstairs from the clinic, this could become a very bad habit indeed!

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Business in Singapore

There's a rather famous phrase: Singapore is a FINE city. Renowned worldwide for having many laws, particularly fines for littering, chewing gum, jay walking. I even had someone in London tell me that Singapore's banned Coca Cola!

All jokes aside, being a civilian in Singapore is not difficult. As long as you know the myriad rules and stick by them, you're fine. There are so many benefits to living in this city, that minor inconveniences like looking for a dustbin rather than dropping rubbish at will is really not a problem. Especially when the resultant effectis a clean city.

But running a business in Singapore. Now that's a totally different story. I have been self employed for over 6 years now. My first company was a sole proprietorship for private anaesthesia services. Keeping my accounts organised and finding a good accountant was the hardest part of the whole thing. This was converted to a Private Limited company in 2006.

The other two companies were a different story. With bricks & mortar, staff and other overheads, the stress levels were of a different league. Now we had to look at regulations in great detail, making sure we kept to them even if our colleagues did not comply.

Working in Aesthetics in Singapore has certainly been "exciting". I love the new innovations and advances, but the  many changes in regulation has meant services suddenly terminated, stocks wasted. I dread to think how much money has been wasted in this way.

Dealing with the various government bodies has been the most trying. This includes trying to get work passes (appeal after appeal, after appeal... then the staff resigns after a few months), the tedious licensing procedures, IR21 forms for foreign staff who take their time to give me the information IRAS requires, etc.

It's all painful even if the process goes to plan. But when they don't, the business is the first to be penalised. A recent example is the Australian nurse who walked out without notice. Her resignation was planned for end February. She walked out after her January salary was encashed. Now IRAS is hounding us for her income tax, which we were to pay out of her witheld February salary.

An older incident was where we overpaid CPF to a terminated member of staff. She had the employee's contribution refunded to her, then ignored the letters from CPF board, so has kept the contribution, plus the refund. We can't do a thing, and the police aren't interested at all, despite 3 reports about other far more serious matters being made already.

I was discussing this with a patient this afternoon. She's the HR manager of an MNC, and she's faced similar problems before. Employers aren't allowed to withold salary on the off chance that the workers can scarper off and we're just forced to take over the responsibilities. It's extremely frustrating.

So tomorrow, I have to contact IRAS and try to explain the situation to them. I hope they'll do the right thing and look for the individual who really owes the tax, not me. What's the chances of justice prevailing in Singapore??? Or will we be fined for not paying up on time...

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  • Dr Christine Cheng

    Dr Christine Cheng
    MB.BCh (Wales), FRCA (UK)

    Anaesthetist with Interest in Aesthetic Medicine
    Entrepreneur/Business Owner
    And the most important job of all... Mother to Ffion & 3 Dogs

    Current Location: Singapore