Business in Singapore

There's a rather famous phrase: Singapore is a FINE city. Renowned worldwide for having many laws, particularly fines for littering, chewing gum, jay walking. I even had someone in London tell me that Singapore's banned Coca Cola!

All jokes aside, being a civilian in Singapore is not difficult. As long as you know the myriad rules and stick by them, you're fine. There are so many benefits to living in this city, that minor inconveniences like looking for a dustbin rather than dropping rubbish at will is really not a problem. Especially when the resultant effectis a clean city.

But running a business in Singapore. Now that's a totally different story. I have been self employed for over 6 years now. My first company was a sole proprietorship for private anaesthesia services. Keeping my accounts organised and finding a good accountant was the hardest part of the whole thing. This was converted to a Private Limited company in 2006.

The other two companies were a different story. With bricks & mortar, staff and other overheads, the stress levels were of a different league. Now we had to look at regulations in great detail, making sure we kept to them even if our colleagues did not comply.

Working in Aesthetics in Singapore has certainly been "exciting". I love the new innovations and advances, but theĀ  many changes in regulation has meant services suddenly terminated, stocks wasted. I dread to think how much money has been wasted in this way.

Dealing with the various government bodies has been the most trying. This includes trying to get work passes (appeal after appeal, after appeal... then the staff resigns after a few months), the tedious licensing procedures, IR21 forms for foreign staff who take their time to give me the information IRAS requires, etc.

It's all painful even if the process goes to plan. But when they don't, the business is the first to be penalised. A recent example is the Australian nurse who walked out without notice. Her resignation was planned for end February. She walked out after her January salary was encashed. Now IRAS is hounding us for her income tax, which we were to pay out of her witheld February salary.

An older incident was where we overpaid CPF to a terminated member of staff. She had the employee's contribution refunded to her, then ignored the letters from CPF board, so has kept the contribution, plus the refund. We can't do a thing, and the police aren't interested at all, despite 3 reports about other far more serious matters being made already.

I was discussing this with a patient this afternoon. She's the HR manager of an MNC, and she's faced similar problems before. Employers aren't allowed to withold salary on the off chance that the workers can scarper off and we're just forced to take over the responsibilities. It's extremely frustrating.

So tomorrow, I have to contact IRAS and try to explain the situation to them. I hope they'll do the right thing and look for the individual who really owes the tax, not me. What's the chances of justice prevailing in Singapore??? Or will we be fined for not paying up on time...

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

The Purge Continues...

It's been one hell of a few months, with many staff issues, some so ridiculous even my seasoned HR manager friend has never experienced before. It's been draining to say the least. All the effort spent in training has gone to waste. However, there is nothing better, in a way, than having dead weight voluntarily leave.

Still, it's pretty sad, as some ofthe girls have been with me for many years now, and we've had a good working relationship for the most of it.

So our regular clients have been noticing many changes, old familiar faces gone, new ones in. Bad energy replaced by new, vibrant energy. By the end of March, the "oldest" member of staff will be young Candy, who's only been with me since October 2009.

But all is good. Along with the staff movement, we've had some really good people come in. The core team is now led by Julie Lee, our new Spa Director by name, overall in charge of staffing & operations by duty. Hugely experienced, having built the NTUC spa single-handedly, plus helped her sister set up the Jurlique Spa in Hong Kong, Julie's arrival earlier this month has been a breath of fresh air. Her no-nonsense approach and stringent standards, plus fast work pace has resulted in trememdous leaps in Divine MedSpa in less than a week.The entire look & feel has changed in this very short period of time, so returning clients should be pleasantly surprised.

Next week, she starts on cleaning up the clinic operations. All unnecessary clutter will be removed. The overall feel will become softer, less clinical. Together, we will work on making aesthetic treatments an experience, attempting to reduce anxiety and discomfort.

Assisting her is Amy Soimalee, our Thai Therapist, who was trained by her at NTUC previously. Amy's been with Divine MedSpa since November 2009, and will be starting her secondment to Simply Aesthetic soon. She's really excited to have the opportunity to learn more about medical aesthetics.

Also coming into the spa next week are a couple of girls previouslytrained by Julie. One will head the reception desk, the other will add to the Therapy team. The latter is an expert at Malay pre-natal and post-natal massages. So that'll be a welcome addition to our skill set.

All these changes have been unsettling, but as it's all been positive, I've actually been much less stressed as a result. The chronic shoulder spasms that have plagued me for months seems to have disappeared, which is a great relief. And each day, I go into work and see movements in the right direction, so I'm finally relieved that my dreams are coming into reality with the right team of staff. For the wrong team on board, as I've discovered, is a sure route to rapid disaster.

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Burned at Slimming Centre

When I blogged about whether slimming services should be sought at Slimming Centres or Aesthetic Clinics last week, I was unaware of some of the really dangerous practices going on out there! I happened upon this article from the Straits Times yesterday...

Straits Times: Nov 17, 2009

Burned at slimming centre

Fat-burning procedure goes awry; 83kg housewife left with welt on belly

By Kimberly Spykerman & Amelia Tan

Housewife Rose Lee wanted to burn off her excess fats but ended up being burned instead.

SHE was undergoing a slimming treatment to burn off her excess fat, but she ended up being burned instead.

Housewife Rose Lee now has a 20cm-long welt that stretches across her abdomen, and had to be on painkillers and antibiotics for several days.

The 35-year-old had gone for a slimming treatment at the Geneva Face Body Spa outlet in Ang Mo Kio Central on Oct 28. The treatment, which involved igniting an alcohol-soaked towel on her abdomen, cost $250.

Madam Lee, who stands at 1.58m and weighs 83kg, had not heard of such a treatment before, but she decided to try it anyway. 'It sounded safe and I thought it was a 'purer' way of losing weight,' she told The Straits Times in Mandarin.

It was her first visit to a slimming centre and it was prompted by her children calling her 'da fei' ('big fatty' in Mandarin). There, she was led into a room where an employee lay an alcohol-soaked towel on her abdomen. 'They didn't really explain the procedure in much detail,' Madam Lee said. She did not probe further.

It was only when the therapist whipped out a lighter that she felt slightly alarmed. 'But the employee kept telling me that she was here with me, so I shouldn't be scared,' she added.

Nov 17, 2009
Burned at slimming centre

Fat-burning procedure goes awry; 83kg housewife left with welt on belly

By Kimberly Spykerman & Amelia Tan
Housewife Rose Lee wanted to burn off her excess fats but ended up being burned instead. -- ST PHOTO: WANG HUI FEN

SHE was undergoing a slimming treatment to burn off her excess fat, but she ended up being burned instead.

Housewife Rose Lee now has a 20cm-long welt that stretches across her abdomen, and had to be on painkillers and antibiotics for several days.

The 35-year-old had gone for a slimming treatment at the Geneva Face Body Spa outlet in Ang Mo Kio Central on Oct 28. The treatment, which involved igniting an alcohol-soaked towel on her abdomen, cost $250.

Madam Lee, who stands at 1.58m and weighs 83kg, had not heard of such a treatment before, but she decided to try it anyway. 'It sounded safe and I thought it was a 'purer' way of losing weight,' she told The Straits Times in Mandarin.

It was her first visit to a slimming centre and it was prompted by her children calling her 'da fei' ('big fatty' in Mandarin). There, she was led into a room where an employee lay an alcohol-soaked towel on her abdomen. 'They didn't really explain the procedure in much detail,' Madam Lee said. She did not probe further.

It was only when the therapist whipped out a lighter that she felt slightly alarmed. 'But the employee kept telling me that she was here with me, so I shouldn't be scared,' she added.

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Disgraceful DHL!

I was stunned to get to work this morning to find an envelope and parcel abandoned outside our front door. Both items had DHL on them. They were addressed to the previous tenant of our unit.

To be honest, out of all the couriers, I had always favoured DHL before. But this was disgraceful! How can I ever trust them to deliver anything again? Dumping a parcel that requires recipient signature is bad enough. To dump it when the business address is obviously incorrect is pure disgrace!

So we had to waste our time trying to contact DHL, to inform them to come get the stuff back. We don't want it! Enough junk for the previous tenants in the mail box already!

But DHL... never will I use them again. Can't trust them after this lot.

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Sculptra

A few months ago, I had the opportunity to learn how to inject Sculptra for volume replacement and liquid face lifting. As this was so different from the usual dermal fillers, I really did not know what to expect. I certainly did not realise how versatile a treatment it was going to be.

In my naivety, I assumed volume replacement was it. However, it does so much more! From filling out hollow temples, plumping up cheeks, flattening out nasolabial folds and marionette lines, to lifting the cheeks and improving skin texture. Oh it can help reduce acne scars too!

My brave volunteers have had 1-2 sessions each now, and the nasolabial folds, in particular respond amazingly well.

There is some downtime involved though. Some bruising & swelling. But in general, it's not that bad. A bit of concealer does the trick.

Our trainer, Dr Scott, a Dermatologist from Australia was fun! Great teacher and very encouraging. He thinks I have a good aesthetic eye, and am very confident with needles. Not surprising with my professional vampire background! I do enjoy it as well. The contours change immediately, so it's really very satisfying for me. And seeing the changes in my friends' faces as the skin thickens and lifts is great. Love it!

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Chinese New Year 2010: Sojourn in Singapore's Chinatown

I have a confession to make. I've never gone to Chinatown for Chinese New Year! I'm a bit (actually very) crowd phobic, and I hear of huge masses of people at Chinatown this time of year. So I've never gone down to soak in the atmosphere. Disgraceful, isn't it?

Today, I went. Dragged down by Julie, our new Spa Director. But I complied as I'd been driving through and was so attracted by the pretty peach blossom decor they have this year. And I wanted to have some Chinese desserts again, having been eating so healthily in the last few weeks.

We walked from People's Park (not been there since I was knee high to a grass hopper! And still remember the soft ice cream cones I'd get if I was good!), to the Chinese Emporium next door, crossed the road into Smith Street, Temple Street and Chinatown Complex.

Julie was laughing at me being touristy, taking photos of everything. Actually, I was pretty restrained. And actually didn't get the chance to photograph the pretty peach blossoms. And I forgot about the huge dried squid this lady was holding up when I drove past a week ago. I was massive! A good 2 feet or more long! That would have been one hell of a photo! What else you'd do with it is beyond me!

After a couple of hours, we managed to pick up a few things for the spa, then headed back. Me totally exhausted! I'm just glad I dodn't have to join the long queue for Bak Kwa and other traditional goodies & decor. I'm skipping the country again!

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Slimming Centre or Aesthetic Clinic?

With a big shift in services anticipated, I have to work a bit harder on optimising the Simply Aesthetic website yet again. I go through periods where I enjoy developing different websites and this one is my first major project and probably the most successful. It's my first PR 3 and currently my only one listed in DMOZ.com (which is nigh on impossible to get into).

After abandoning it for some time now, I suddenly decided to do a little post in the very neglected blog on that site tonight. I usually post more important updates in the Simply Aesthetic Sandbox blog which is incorporated in the main Simply Aesthetic website template.

So today's little post is on what could happen when one visits a Slimming Centre? I almost got trapped a decade ago, without realising the danger I was putting myself into by answering the free ad. Since then, I've interviewed Therapists & Sales Consultants in the industry, plus cheated clients of course. So I just put some of my knowledge into this little blog entry.

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Last Liposuction Done... End of an Era?

With the end of my Cosmetic indemnity looming on 9th February 2010, we did our last liposuction surgery this morning. It was a very sad finale, especially when the infiltration cannula bent to about 50 degrees suddenly right as we were completing infiltration of the final section. So symbolic...

The surgery went smoothly. My pre-op fat volume estimation was pretty spot on, as was the surgery time. Contours looked great too. And the patient responded perfectly to the sedation, waking up to turn just at the right time.

I still can't believe that I may never use my Body Jet again. It's been a wonderful little machine. Now I have to find a new owner for it. But I'm in no hurry. I'm going to let things settle for a bit before deciding whether it really is the end of an era. Even if it is, it's been a great experience, and I loved almost every second of it.

All is not completely lost. Even if I can't continue personally, I'm using my knowledge to build a couple of authority sites on the subject. That'll be my gift & legacy to this era of my life. The first site which I've been working on is AllAboutLiposculpture.com, and I'm planning to register LiposuctionSurgerySite.com later this evening. Why two almost identical sites? That's all about SEO!

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Lo Hei: Happy Chinese New Year!

Salmon Yu Sheng

This is for my friend Jay from Thailand, who visited Singapore recently with his father. Andy and I had lunch with him at the Ah Yat Seafood Restaurant at UE Square.

With commercialism, Salmon Yusheng was available a good month before Chinese New Year! As neither of them had tried this dish before, we naturally had to order a portion for them to try.

For those unfamiliar with Chinese New Year traditions (Singapore style), this is a dish that became popular in Singapore some 15 years ago. I remember my mother meeting her friends for "raw fsh" and I was way too grossed out to want to try it for myself.

Fast forward a few years, and now I love this dish! Presented as shredded vegetables served in little mounds on a large plate, the waitress adds in lime, salt, pepper, honey, sesame oil and crispy crackers, reciting a lucky phrase with each step. My Chinese sucks, so I've never quite understood what goes on much, beyond it's about improvement, sweetness and prosperity.

Salmon Yusheng

Each diner then uses chopsticks to mix it all together, tossing it high up in the air, the higher the better. Again, lucky phrases are said by all for a great outcome in the new year.

Lo Hei

Traditionally, this dish is only served on the seventh day of Chinese New Year. The day that is everyone's birthday. And so we plan to have our company Chinese New Year dinner on that very night, to bring in prosperity in the New Year. This year, the day falls on 20th February, which is a Saturday night.

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter

Steamboat in Hong Kong

Seafood

I love steamboat but never get to eat it cos my daughter hates it. In fact, she's a really picky eater, and favours junk over seafood, much to my disgust. So I very happily indulged in the fruits of the sea during my recent trip to Hong Kong with Andy from Ocean Health.

We attended the Cosmoprof exhibition together, and took the opportunity to eat our way around Hong Kong (and Shenzhen).

The night we got back from Shenzhen, we decided on a late supper at a steamboat restaurant, located 10 minutes by foot away from our hotel. After a certain time, they serve buffet style only. I believe it was about S$20 a head, but that included all soft drinks and beer, as well as premium beef slices, seafood and other weird and wonderful things.

What arrived first was certainly weird but in no way wonderful. Not by my standards anyway: some creature's testicles and something else's spinal cord. Yummy. Not...

Spinal cord

If you look closely at the photo above, you can just about make out the grey matter within the white matter. That is, if you remember back to your science classes to know what I'm talking about!

Even when other food did arrive, I kept scooping out bits of this spinal cord. Yuck! And no, I wasn't game to try it.

Beef Steamboat

Fried Fish Skin

What I enjoyed immensely was the melt-in-your-mouth beef slices and the crispy fish skin. I'd happily go back to that restaurant just for these two items.

As with many Chinese restaurants, fish tanks showcasing live seafood seems mandatory. Not sure why... And the fish all seem to have been on steroids! I'm sure if anyone tried to eat these things, they wouldn't taste good at all! Poor buggers to be kept in captivity just for show. I guess this one got it lucky... free chin jacuzzi whenever it fancied a massage!

Big Fish (Jacuzzi)

I was also somewhat tickled at why they would want to keep these giant prawn-like creatures in plastic bags. Any idea? Please post in the comment box below!

Prawns in Bags!

I'm sorry I didn't take down the name of this restaurant or the location. But I'm sure I'll be back there some day...

Digg This
Reddit This
Stumble Now!
Buzz This
Share on Facebook
Bookmark this on Delicious
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter


 
  • Dr Christine Cheng

    Dr Christine Cheng
    MB.BCh (Wales), FRCA (UK)

    Anaesthetist with Interest in Aesthetic Medicine
    Entrepreneur/Business Owner
    And the most important job of all... Mother to Ffion & 3 Dogs

    Current Location: Singapore