It's most annoying as most of my friends on Singtel stay with them because of the better coverage. I've never had a Singtel mobile phone line, and after this farce, never will unless they give it to me for free. I'm far happier with both M1 & Starhub. i just wish I'd signed on to one of their mobile broadband packages instead.

"I am appalled by SingTel’s childish solution to Broadband on Mobile no connection problem happening everyday within the Central Business District. The no connection problem also happens outside the CBD, it is even worse.

Four months ago, when I reported the no connection problem within the CBD, Singtel said it will send someone to the CBD site to investigate. After that, it said it had investigated and concluded there is no network coverage problem. So, it suggested that I replace the Huawei modem. I took the time and a bus round-trip to Tai Seng to replace the modem. Still, the no connection problem is still there.

Four months later, after my continuous daily calling to Singtel, it admitted on its side that there is a network coverage problem within the CBD as well as outside the CBD. So, four months ago, did Singtel really sent someone to the CBD site to investigate? A lot of my time is wasted during these four months in calling up Singtel everyday as well as taking a wasted trip to Tai Seng to replace the so-called faulty modem.

The final solution that Singtel proposed to me is to terminate the service. What a solution? Instead of solving the problem, Singtel is pretending there is no problem.

I am really appalled that Singapore’s largest listed conglomerate can conduct business in such a childish way.

Singtel is just like the ostrich which dig its head in the sand when in trouble, pretending not to see the trouble. It is as good as Singtel telling me “Hey, we have a network coverage problem here, don’t subscribe with us.”

And if there is a network coverage problem, then why Singtel’s newspaper advertisement says surf anytime anywhere and Singtel’s double decker bus advertisement says surf everywhere?

The reason given by Singtel that there is no coverage due to bandwidth sharing when more people are using is not valid as Singtel should already have the infrastructure in place to buffer the expected increase in new customers.

On page 5 of the Sep 22 2008 issue of “The Edge” magazine, Singtel said its number of base stations will exceed 2,800 by end-March 2009. What is the point of talking about increasing the base stations as well as increasing the download speed when in 2009, Singtel outright asks customer to terminate the service because it cannot solve the problem."

For a change, no matter they wish to do something for the better or the worse it would be a welcomed change to actually notify subscribers so that when the expected hiccups happens people would not get fustrated or mad and start bombarding the CS line like how B52s bomb Vietnam during the war. People are generally understanding and forgiving provided that they were properly notified (treated with respect so to say).

Lastly... the service standards in SG is slipping constantly in many F&B, service, retail sectors with the exception of banks though. We do not expected to be treated like royalty but all we need is someone who is sympathetic and take it upon themselves to sort out the mess as we are paying customers.

Unfortunately SG being as small as it is, several big players usually monopolize a certain industry or market sector such that it is generally non-competitive or less agressive market than larger countries. Which is why such companies are not compelled to offer more for less or go the extra mile.

Best Regards